Summary: The Quality Assurance and Compliance  Specialist is responsible for supporting the mission of SpArc Philadelphia by maintaining internal and statewide database systems in accordance with organization standards and regulatory requirements.

Position Responsibilities

1. Maintain multiple database systems utilized organization wide. Modify as necessary; troubleshoot problems. Ensure information is up to date, accurate and easily retrievable by others who require access.
2. Assist with the administrations of the various internal and external databases by promoting data integrity, quality assurance of data and structure, and successfully managing relations of internal and external users.
3. Develops and maintains data queries and reports using Excel and internal database systems.
4. Actively involved in training staff by developing product information sessions and training tools, and increasing knowledge and use of database features.
5. Work closely with managers and other program staff that rely on data for program planning and billing. Uses feedback from end users to determine the effectiveness of the systems developed.
6. Provides system and customized reporting to managers.  Modifies and manipulates as necessary to support the needs in each department.
7. Maintain periodic contact with funding organizations for the implementation or modification of databases or the exchange of computer-readable data.
8. Provide data entry, data tracking and data reporting; assist in the preparation of quality management reports and distribution of agency correspondence. Prepares other reports requested by regulating agencies, funders or the Executive Team.
9. Provide ongoing monitoring of EIM incident management system ensuring accurate and timely filing of all reports.
10. Looks closely at Incident management data, looking for trends as they relate to statewide data and internal trends within the organization.
11. Support the effective filing and archiving of agency files and materials.
12. Knows and understands organization compliance standards.  Can put regulations into practice.
13. Assist staff in the preparation for licensing inspections and reviews. Ensure information provided is accurate and up to date.
14. Supports the Director, Administration in all annual regulatory compliance activities, including annual licensing, provider quality assurance and improvement process, provider qualification, civil rights compliance, and all other reporting activities required by funding sources.  Ensuring organization remains in compliance and deadlines are met.
15. Completes monthly compliance checks of programs ensuring that consumer files are meeting all regulatory requirements.  Reports findings to Director, Administration.
16. Maintains confidentiality of information as appropriate.

Qualifications

• BA or BS degree as well as experience in information management, database administration, data collection, and compliance.
• At least three (3) years related professional work experience in database administration and management and data analysis.
• Exceptional report writing and presentation skills, including data visualization and presentation.
• Experience in planning, organizing and prioritizing workloads and deadlines, as well as managing and following through on multiple tasks; works well under pressure.
• Experience with web-based applications.
• Clear criminal and child abuse history, medical and drug screen.
• Effective verbal and written communication skills including communicating with people from diverse backgrounds and varied abilities.
• Ability to effectively communicate with internal and external stakeholders.
• Demonstrates the organization's core competencies and strong customer service skills. Flexible and willing to pitch in as needed.
• Organized and able to multitask, establish and follow priorities.  Strong attention to detail, good planning skills.
• Skilled in word processing, spreadsheets and other computer applications in MS Office such as Excel, Word and PowerPoint.
• Ability to effectively interact within all levels of the organization and represent the organization with external stakeholders within the scope of the job responsibilities.

Physical Environment/Working Conditions
Routine office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To apply for this position, please submit your cover letter and resume to HR@sparcphilly.org. Please include the position title in the subject line of your email.